Claims Analytics Guide

Using Claims Data to Predict Plan Risk: What It Can and Cannot Tell You

Claims data shows where past money went. It predicts next year only in part, because a few large claims drive most of the variation in a small group. Use it to find cost drivers you can manage and to price risk, not to promise a number.

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What You Can See

The Data You Get Depends on How the Plan Is Funded

Fully Insured

The carrier prices your renewal from its own experience and rarely shares claim-level detail with small groups. You see summary reports at best.

Level-Funded

You usually receive monthly reports of paid claims against the funded amount, and large claims are visible as they occur.

Self-Funded

The administrator reports claims in detail, with identifying information removed for the employer, which lets you find drivers by category.

Choosing a TPA

What It Can Do

Four Things Claims Data Does Well

Find Cost Drivers

Shows which conditions, drug classes and sites of care account for the largest share of spending.

Show Large-Claim Exposure

Identifies how much of the total came from a handful of members, which is what stop-loss coverage is for.

High-cost claimants

Test a Plan Change

Estimates how a different deductible, network or pharmacy design would have changed last year’s spending.

Price the Next Year as a Range

Produces a likely range for next year’s claims rather than a single figure, with the uncertainty stated.

Limits

Three Limits to Respect

Small Numbers

In a small group one member’s claim can swing the year, so one year of data is a weak guide. Weigh multiple years and the market’s experience.

Large-claim calculator

Privacy

Federal privacy rules limit what a plan sponsor may receive and use. Employers generally see summary or de-identified data, not who had which claim.

Lag

Claims arrive months after care. Recent months look cheaper than they are until the unpaid claims are counted.

IBNR and claims reserves

How We Use It

Forecasting and Underwriting for Funded Plans

Forecast the Year

For self-funded and level-funded plans we build underwriting and claims forecasts so you see a likely range before you commit.

Model the Large Claim

We test what a large claim would do to your renewal before it happens.

Turn Drivers into Actions

We pair the biggest cost drivers with a specific lever, such as a pharmacy review or care management.

Cost-control playbook

FAQ

Common Questions

Can an employer see which employees have large claims?

Generally no. Privacy rules limit the plan sponsor to summary or de-identified information unless an individual authorizes more.

How many years of claims do I need?

More is better. One year of a small group is volatile, so use two to three years of data where you can, and stop-loss to cap the swings.

Can claims data predict a large claim?

Not reliably. It can show members with conditions that tend to produce large claims, but it cannot tell you who will have one next year.

What is IBNR?

Incurred but not reported claims are services already delivered that the plan has not yet paid. They matter because recent months look better than they are.

Sources

Where These Rules Come From

45 CFR §164.504 (Uses and Disclosures, Plan Sponsors)

45 CFR §164.514 (De-identification of Protected Health Information)

CFH are licensed insurance brokers, not attorneys or tax advisors. This page is general information, so confirm your situation with your benefits attorney or tax advisor.

Keep Reading

Related Guides

Managing High-Cost Claimants

What to do when a few members drive the plan.

Read the Guide

Large Claim Renewal Impact Calculator

Test what a large claim does to your renewal.

Read the Guide

Health Plan Funding Options Compared

How funding changes what data you receive.

Read the Guide

Let’s Get to Work

Send us your renewal.

We’ll tell you whether it looks competitive, where we see opportunity, and the five questions we’d put to your carrier. No cost, and no obligation to move anything.

What to send

The renewal letter
Your current plan summary
Contribution split by tier
Enrolled counts by tier

Four documents, two more if your group is 50 or more. Nothing else; every extra one is a reason to postpone.

CFH Insurance Consultants

An independent employee benefits consulting firm. We look at the entire benefits program — cost, plan performance, risk and administration.

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