Anthem’s 24/7 NurseLine is one of the most fully described nurse lines a carrier publishes.
Anthem’s own materials describe registered nurses answering at any hour, with a number printed on the member ID card. Anthem is a Blue Cross and Blue Shield licensee in other states, so Michigan employers usually meet it through a multi-state plan.
What Anthem says its NurseLine does.
Registered Nurses, Any Hour
Anthem describes talking with a registered nurse about a fever, an allergy or where to go for care, at any time of day.
A Bridge to Video Visits
Nurses can refer members to LiveHealth Online, a video visit with a board-certified doctor.
More Than Triage
Anthem lists help finding doctors, enrollment in condition programs, screening reminders and guidance during outbreaks and natural disasters.
How employees reach it.
The Back of the ID Card
Anthem materials say the NurseLine number is on the back of the member ID card. A multi-state employer should check that its Michigan employees carry the same card.
Spanish and Recorded Topics
A confidential AudioHealth Library offers recorded health topics in English and Spanish for questions people would rather not ask aloud.
Future Moms
A voluntary pregnancy program describes 24/7 access to a registered nurse for pregnant members.
When the Anthem NurseLine fits.
A Traveling Employee
A salesperson on the road in another state can call the same number from a hotel.
Deciding Between ER and Urgent Care
Anthem frames the call as helping members choose the right place for care.
A Chronic Condition
The nurse can enroll a member in a condition management program.
What to Pin Down With Anthem.
Does the Michigan Workforce Get It?
A multi-state plan can carry NurseLine for every location. We confirm Michigan employees are covered the same way.
Is LiveHealth Online Attached?
Nurses can refer members to video visits. We ask whether that service and its cost come with the plan.
Is the Number Local?
Anthem prints the number on the card. We check that employees in every state have the same one.
Questions about the Anthem NurseLine.
Is Anthem a Michigan carrier?
Anthem calls itself an independent licensee of the Blue Cross and Blue Shield Association, and in Michigan the Blue license is held by Blue Cross Blue Shield of Michigan. Anthem usually appears for employers with staff in other states.
Does it cost anything?
Anthem materials describe NurseLine as part of the health and wellness programs offered to members at no additional cost. We confirm that for the plan.
Where is the number?
On the back of the Anthem member ID card.
Where this comes from.
Details above come from an Anthem flyer. Confirm current terms with Anthem for your plan.
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