Aetna members have a nurse line too. Employees only use it if they know the number is on the card.
Aetna lists its Informed Health Line as a way to reach registered nurses by phone, 24 hours a day, seven days a week. For employer plans the details can differ, so the first step is confirming what applies to the plan on the table.
What the Aetna Informed Health Line does.
Registered Nurses by Phone
Aetna describes access to registered nurses through its Informed Health Line, 24 hours a day, seven days a week, by toll-free phone.
Help Deciding What to Do Next
Aetna’s materials say the nurses provide health and wellness information, explain medical tests or procedures, help callers make health care decisions and help them prepare for doctor visits. Confirm the specifics for your plan with Aetna.
Not a Substitute for a Visit
A nurse line gives guidance by phone. It does not replace a doctor, and in an emergency employees should call 911.
Use the number Aetna gives each member.
Start with the ID Card
Aetna lists a toll-free number for the line, and the number can vary by plan. We would confirm the right one for each Aetna plan before it goes on enrollment materials.
Check the Plan Documents
Aetna’s materials describe the call as toll-free, with no extra charge for calling as often as needed. They are dated, so we confirm cost and eligibility for the plan on the table.
When employees should use it.
Not Sure It Needs Care
A short call can settle whether a symptom needs a visit, can wait for the doctor, or is something to treat at home.
Choosing a Setting
When the choice is between urgent care, a follow-up appointment and the emergency room, the nurse can talk it through.
After Hours
Evenings, weekends and holidays are when employees most need an answer and the doctor’s office is closed.
Always an Emergency First
If someone may be having an emergency, call 911 or go to the emergency room. The line is for questions, not for delay.
What we would settle before leaning on it.
Is It Part of the Employer Plan?
The Aetna page we reviewed lists the line among resources for one of its products. We confirm that the plan we place or review includes it.
What Is the Right Number?
Numbers can differ by product. We get the number for each plan from Aetna and put it in enrollment materials and on the portal.
What Does It Cost the Employee?
Aetna’s materials describe the call as toll-free, with no extra charge for calling as often as needed. Those materials are older, so we confirm the current terms with Aetna for the plan.
Common questions about the Aetna nurse line.
Is the Aetna line available 24/7?
Aetna describes registered nurses available 24 hours a day, seven days a week. Confirm the details for your plan with Aetna.
Is the number the same for every plan?
Not necessarily. Use the number Aetna gives for the specific plan, which we confirm before publishing it to employees.
What if our carrier is not Aetna?
Other carriers offer their own lines, with different hours and numbers. We list what each plan includes when we review it.
Where this comes from.
Details above come from an Aetna member page and an Aetna flyer dated 2013. Confirm current terms with Aetna for your plan.
Send us your renewal.
We’ll tell you whether it looks competitive, where we see opportunity, and the five questions we’d put to your carrier. No cost, and no obligation to move anything.
The renewal letter
Your current plan summary
Contribution split by tier
Enrolled counts by tier
Four documents — two more if your group is 50 or more. Nothing else; every extra one is a reason to postpone.
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