Aetna’s behavioral health support spans counseling, case management and caregiver resources.
Aetna describes behavioral health programs for employers that include counseling, case management and digital tools. The page covers several plan types and notes the EAP is run by a separate company.
What the program is and what members do.
What the program is
Aetna presents behavioral health programs and plans for employers meant to help employees get access to quality care and support their mental health and well-being. The page lists an employee assistance program, telehealth or virtual counseling and a behavioral health case manager.
How members use it
Aetna says members can meet with a counselor in confidence by phone, video or in person about work, family or personal issues, and can get counseling from anywhere on their schedule. It also describes a case manager who helps arrange outpatient care and connect members with community resources after a hospital stay.
What else it names
The page also names enhanced digital tools, streamlined utilization management, caregiver resources and ongoing peer support. Its legal notice says the EAP is administered by Resources For Living, LLC, which is a different company from the carrier.
Eligibility, funding and plan design.
Who can use it
The page speaks of members and employees. It mentions group medical and Medicare options, large group health plans, Aetna HealthFund products and fully insured HMO and PPO members, along with many named networks. It does not give a group size cutoff. Confirm which parts apply to the group.
How it is funded or sold
The page does not state a price or how each service is bought. It describes behavioral health coverage for employers to boost workplace wellness, productivity and savings, which is positioning rather than a measured result. Ask which services are in the base plan.
Where it fits in plan design
Behavioral health support sits next to the medical plan and any EAP. The page does not tell us how benefits or cost sharing for therapy visits are set. We would review the plan’s mental health benefits separately.
What to settle before relying on it.
What is in our plan and what costs extra?
We would ask Aetna to list which behavioral health services, including the EAP and virtual counseling, are included for the group and which carry a separate fee.
Who runs the EAP and how do members reach it?
Aetna says the EAP is administered by Resources For Living, LLC. We would ask for the number of visits, how a member gets started and how confidentiality is handled.
What does network access look like in Michigan?
The page names large provider counts nationally. We would ask for Michigan specifics: in network counselors, wait times and telehealth options for this group’s network.
Common questions about this program.
Is the EAP run by Aetna?
Aetna’s page says the EAP is administered by Resources For Living, LLC and that Aetna Behavioral Health is an internal business unit of Aetna.
Does the page cover Medicare too?
It mentions Medicare options and Medicare plans among the products referenced. Employers should confirm which parts apply to their group.
Can members get counseling remotely?
Aetna says members can get counseling from anywhere on their schedule through telehealth or virtual counseling, and can meet a counselor by phone, video or in person through the EAP.
Where these details come from.
This page summarizes what Aetna publishes. Programs change, so confirm current details with the carrier before relying on them.
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