Measure
Track results through the year and adjust before the next renewal. Measurement means checking cost, participation, utilization and employee feedback against what you expected, then adjusting.
Track what happened.
Measurement means checking cost, participation, utilization and employee feedback against what you expected, then adjusting. It feeds the next diagnosis.
Strategy without measurement tends to repeat last year’s mistakes.
What Measurement Includes.
Measurement checks how the plan is doing against expectations through the year, not only at renewal. Typical measures are cost per employee, participation, use of key services, pharmacy spending, large claims and employee feedback.
Reports should be short and read by the people who decide. Leadership wants a few numbers and the story behind them.
Measurement also supports the next renewal. If you already know where cost is going, you can plan instead of reacting.
A few more questions.
What do you measure?
Cost, participation, use of services, pharmacy, large claims and feedback.
How often?
Often quarterly, with a fuller review before renewal.
Who sees the reports?
HR and the leadership sponsors. The account team prepares them.
Do we need special data?
Carrier reports and enrollment data are the usual sources.
Can measures change?
Yes. We add or drop measures as priorities change.
Related guides.
Employee Benefits Strategy Consulting in Michigan
Funding, contributions, vendors and compliance.
Look Beyond the Rate
When the market does not beat the renewal, savings can still come from contribution design, plan design and vendor terms.
Look at the Drivers
Specialty drugs, large claims and utilization patterns can be managed even when the rate cannot be negotiated.
Send us your renewal.
We’ll tell you whether it looks competitive, where we see opportunity, and the five questions we’d put to your carrier. No cost, and no obligation to move anything.
The renewal letter
Your current plan summary
Contribution split by tier
Enrolled counts by tier
Four documents — two more if your group is 50 or more. Nothing else; every extra one is a reason to postpone.
An independent employee benefits consulting firm. We look at the entire benefits program: cost, plan performance, risk and administration.
Switch to CFH. Unhappy with your broker? Your employees won’t notice. You will. →