Blue Care Network HMO members have a nurse line of their own. Employees need to know which number to call.
Blue Cross Blue Shield of Michigan lists the 24-Hour Nurse Line with a separate number for Blue Care Network HMO members. It is free to the member and answered by registered nurses. The common mistake is calling the PPO number from an HMO card.
What Blue Care Network members get.
Registered Nurses by Phone
Members talk to a registered nurse about minor symptoms by phone, day or night. Blue Cross Blue Shield of Michigan describes the line as available 24 hours. Employees can use it for everyday questions that do not seem to justify a visit, which may help them decide where to go for care.
No Cost to the Member
Blue Cross Blue Shield of Michigan states that the call costs the member $0 and that an average call lasts a few minutes. That removes a cost barrier to asking, which is worth stating in open enrollment communications so employees know the call is available to them.
More Than Symptoms
The nurses also answer questions about upcoming surgeries and tests, share educational material on chronic conditions and discuss preventive care such as immunizations and screenings. Worth mentioning in employee communications, since many people think of a nurse line only for a sudden illness.
Two plan types, two numbers.
Blue Care Network HMO Members
Blue Cross Blue Shield of Michigan lists 1-855-624-5214 for Blue Care Network HMO members. Hearing-impaired callers dial 711. Share the number in enrollment materials and on a wallet card or intranet page so it is easy to find when someone needs it, and confirm it against the plan materials before publishing.
Blue Cross Blue Shield PPO Members
PPO members use a different number, 1-844-811-8460. An employee unsure which plan they are on can check the member ID card or the online account. Confirm numbers against current carrier materials before printing them, since phone numbers can change, and update communications when they do.
When employees should use the nurse line.
Not Sure It Needs Care
A short call can settle whether a symptom calls for home care, a doctor visit or nothing at all, without waiting for an appointment. This can help an employee avoid an unnecessary urgent care or emergency room visit, though the nurse’s advice always depends on the symptoms described.
Choosing a Setting
When the choice is between the primary care office, virtual care, urgent care and the emergency room, a nurse can help sort it out.
After Hours
Evenings, weekends and holidays are when minor problems tend to show up and offices are closed. The line is built for those hours. A reminder in the enrollment guide, with the number placed where employees will see it, makes the benefit more likely to be used when it matters.
Always an Emergency First
Blue Cross Blue Shield of Michigan says not to use the nurse line for medical emergencies. If someone may be having a heart attack or stroke, call 911. Employees should be told this plainly in any communication about the line, so nobody delays emergency care while waiting on a callback.
What we would settle before open enrollment.
Is the Right Number on the Card
Employees on a Blue Care Network HMO need the HMO number, not the PPO one. We check what the member ID card and the group materials print. A wrong number can send an employee to the wrong line, so it helps to compare every printed number against current plan materials before communications go out.
Do All Plans on Offer Include It
If the group offers both HMO and PPO options, each has its own number. We confirm that employees see both in the enrollment materials. Multiple plans mean multiple numbers, so enrollment materials work best when they present each plan’s number next to that plan’s name.
Does the Group Add Anything
Some groups pair the carrier line with a virtual care or telehealth benefit. We list what each plan includes so employees are not guessing. Clear labeling of which benefit is the plan’s own line and which is the group’s added service helps employees know which number to call first.
Common questions about Blue Care Network.
Does Blue Care Network have a 24/7 nurse line?
Blue Cross Blue Shield of Michigan lists a 24-Hour Nurse Line for Blue Care Network HMO members, with its own number, and describes it as available day or night.
What is the Blue Care Network nurse line number?
The number published by Blue Cross Blue Shield of Michigan for Blue Care Network HMO members is 1-855-624-5214. Confirm the number on the member ID card, since numbers can change.
Does it cost anything to call?
Blue Cross Blue Shield of Michigan states the call costs the member $0. Confirm with the carrier for your specific plan.
What if our carrier is not Blue Care Network?
Other carriers offer their own lines, with different hours and numbers. We list what each plan includes when we review it.
Where this comes from.
Details above come from Blue Cross Blue Shield of Michigan’s member page, which covers Blue Care Network. Confirm current numbers and terms with the carrier for your plan.
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