Change Takes Effect
The carrier records the new broker as of the effective date and updates its systems. Once processed, the carrier’s systems show the new broker as broker of record, and service questions, renewals and commissions route accordingly.
The carrier updates its records.
Once processed, the carrier’s systems show the new broker as broker of record, and service questions, renewals and commissions route accordingly. Processing time varies by carrier.
Your new broker should confirm the effective date for each line of coverage.
What Changes in the Carrier’s Systems.
Once a carrier processes the request, its records show the new broker as the broker of record for the group. Service inquiries, renewal materials and communications then route to the new broker, and commissions follow the same record.
Your plan, rates, effective dates and enrollment are unchanged. The carrier does not send employees a new policy or ask them to re-enroll.
Ask the new broker to confirm in writing when each carrier has recorded the change. Different carriers may complete it on different dates, so the new broker may not have the same authority at every carrier on the same day.
A few more questions.
Who handles renewals after this?
The new broker takes over renewal preparation, carrier negotiations and compliance support.
What about work in progress?
The new broker picks up open items, such as pending renewals or changes, after the handover.
What if the change only takes effect at some carriers?
That is common. The new broker tracks each one and tells you when every carrier shows the change.
Do we receive a confirmation?
Many carriers send a confirmation to the employer or the new broker. If not, the broker can request one.
Does the change affect eligibility rules?
No. Eligibility, waiting periods and plan rules are set by the plan documents, not by the broker.
Related guides.
Broker of Record Change: Form, Timeline and What to Expect
The form, the timeline and what to expect.
Transition
The new team takes over service, billing questions and renewal work, and confirms every line of coverage shows the right broker.
Coverage Continues
Your plan stays in force. A broker change does not interrupt coverage or require a new application.
Send us your renewal.
We’ll tell you whether it looks competitive, where we see opportunity, and the five questions we’d put to your carrier. No cost, and no obligation to move anything.
The renewal letter
Your current plan summary
Contribution split by tier
Enrolled counts by tier
Four documents — two more if your group is 50 or more. Nothing else; every extra one is a reason to postpone.
An independent employee benefits consulting firm. We look at the entire benefits program: cost, plan performance, risk and administration.
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