HAP’s digital musculoskeletal program with Protera Health offers virtual physical therapy and telehealth, including to commercial and ASO members.
HAP describes a virtual platform run by Protera Health for muscle and joint care. The page lists Medicare Advantage, commercial and all ASO group members as eligible.
What the program is and what members do.
What the program is
HAP describes a virtual platform for multidisciplinary treatment. It includes telehealth medical consultations and physical therapy, educational resources and support such as nutrition counseling and pain management education.
How members use it
HAP says eligible members sign up through a Protera Health web page set up for HAP, create an account and complete a brief health assessment. HAP says the portal also tracks patient-reported outcome measures.
What it covers or does not
The page describes virtual care and education. It does not describe in-person surgery or imaging, and it gives no cost statement or limit on visits.
Eligibility, funding and plan design.
Who can use it
HAP lists Medicare Advantage, Commercial and all ASO group members as eligible. That is the audience the page states. Employers should still confirm that their group is included and from what date.
How it is funded or sold
The page does not describe a fee, a rider or a cost share. Ask HAP whether the virtual visits carry a copay and whether a self-funded plan pays an administrative fee to Protera Health.
Where it fits in plan design
It fits as a first stop for back, joint and muscle problems before imaging, specialist visits or surgery. It is a convenience for remote or shift workers who cannot easily get to a clinic.
What to settle before relying on it.
Is our group enrolled in the program?
The page lists commercial and ASO members. We would ask HAP to confirm in writing that our plan is included, and for a self-funded plan, who pays and how.
What is the member cost per visit?
The page states no cost. We would ask whether virtual physical therapy follows the plan’s therapy copay and visit limits.
What data does the employer receive?
We would ask what group-level reporting Protera Health provides and how member privacy is handled, before we promote it in open enrollment.
Common questions about this program.
Who runs HAP’s digital musculoskeletal program?
HAP names Protera Health as the provider of the virtual platform.
Which members are eligible?
HAP lists Medicare Advantage, Commercial and all ASO group members. Confirm that your group is included.
How do members get started?
HAP says eligible members sign up on a Protera Health page set up for HAP, create an account and complete a brief health assessment.
Where these details come from.
This page summarizes what HAP publishes. Programs change, so confirm current details with the carrier before relying on them.
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