HAP transitional care management follows up with members after a hospital stay to coordinate their recovery at home.
HAP says a case manager calls members after they leave the hospital. The page says all members are eligible, which is a statement to verify against the group’s contract.
What the program is and what members do.
What the program is
HAP describes transitional care management as support after a hospital stay. A case manager calls the member to help coordinate care, answer questions and support follow-up visits with providers.
How members use it
The population health page does not describe an enrollment step. HAP says the case manager makes the call, so the member does not need to start the process. HAP also says it works with network hospitals on discharge planning.
What it covers or does not
HAP describes coordination and follow-up, not treatment. The page does not give call timing, how long the support lasts, or a cost statement.
Eligibility, funding and plan design.
Who can use it
HAP’s page states that all members are eligible. It does not name lines of business, so confirm that statement applies to your group, whether fully insured or self-funded.
How it is funded or sold
The page does not describe a price, a fee or a rider. We would treat it as a plan feature and ask HAP how it is funded for the group.
Where it fits in plan design
It sits between the hospital and primary care and supports the move home. It complements care management and the network’s discharge process.
What to settle before relying on it.
Does the all-members statement cover our group?
HAP says all members are eligible. We would ask HAP to confirm that in writing for our line of business and plan.
Which hospitals are part of discharge planning?
HAP says it works with network hospitals. We would ask which Michigan hospitals take part and whether that includes the systems our employees use.
How soon after discharge does the call happen?
The page gives no timing. We would ask HAP for its standard timeframe and what happens if the member cannot be reached.
Common questions about this program.
Does the member have to sign up?
HAP says a case manager calls the member after discharge. The page does not describe a separate enrollment step.
Is transitional care management available to employer groups?
HAP’s page says all members are eligible but does not name lines of business. Confirm for your group.
What does the program not do?
HAP describes coordination and follow-up support. It is not a treatment program, and the page gives no cost or timing details.
Where these details come from.
This page summarizes what HAP publishes. Programs change, so confirm current details with the carrier before relying on them.
Send us your renewal.
We’ll tell you whether it looks competitive, where we see opportunity, and the five questions we’d put to your carrier. No cost, and no obligation to move anything.
The renewal letter
Your current plan summary
Contribution split by tier
Enrolled counts by tier
Four documents — two more if your group is 50 or more. Nothing else; every extra one is a reason to postpone.
An independent employee benefits consulting firm. We look at the entire benefits program: cost, plan performance, risk and administration.
Switch to CFH. Unhappy with your broker? Your employees won’t notice. You will. →
Cookies on This Site
We use cookies to keep the site working properly and to understand how it is used. You can decline anything that is not essential. See our Privacy Policy for the detail.
- Essential: needed for the site to load and for you to move around it. These cannot be switched off.
- Analytics: tell us which pages get read, so we know what is worth writing more of.
- Advertising: set by third parties such as ad and social platforms to measure and target campaigns.