Humana describes a free 24-hour nurse advice line, so the job is making sure employees know the number.
A Humana-branded flyer names it the HumanaFirst Nurse Advice Line and describes free, 24-hour health information and guidance. We check the line is part of the plan before anyone tells employees to rely on it.
What Humana says the line is.
HumanaFirst, by Name
The flyer we reviewed names the HumanaFirst Nurse Advice Line, so employees may see that name rather than the generic term nurse line.
Free and 24 Hours
The same flyer describes it as free and open around the clock. We treat that as a claim to confirm for the specific plan.
Which Humana Product
Humana sells different products to employer groups, and a nurse line that comes with one may not come with another.
What we confirm with Humana.
The Plan on the Table
We ask whether the line is in the plan we are placing or reviewing, in writing.
The Number
Employees need one number to save. We confirm it matches the member ID card.
The Cost
Free to the member is not always free to the plan. We ask whether the line is bundled in the premium.
When the Humana line fits.
After Hours
A nurse is awake at midnight when the clinic is not.
Choosing a Setting
Deciding between self-care, a visit and the ER is the use the flyer describes.
Employees Without a Regular Doctor
A newer hire who has not picked a primary care doctor has somewhere to start.
What to Pin Down With Humana.
Which Humana Product Is It?
The flyer describes the line generally. We tie it to the exact product the group would buy.
Is HumanaFirst the Name on the Card?
Employees should see the same name on the card and in the account. We check both.
Who Pays for It?
Free to the member can still sit in the premium. We ask how it is built into the rate.
Questions about the Humana line.
Is the Humana nurse line available 24 hours?
The Humana-branded flyer we reviewed says so. We confirm hours for your plan with Humana.
Does it cost employees anything?
The flyer describes it as free. We confirm with Humana before telling employees.
What is it called?
The flyer names it the HumanaFirst Nurse Advice Line.
Where this comes from.
Details above come from a Humana-branded flyer hosted by a medical practice. Confirm current terms with Humana for your plan.
Humana: Nurse Advice Line flyer (hosted by a medical practice) →
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