Priority Health lists Livongo as a digital type 2 diabetes program for employer groups that have the Livongo buy-up.
Priority Health describes Livongo, now owned by Teladoc Health, as a digital type 2 diabetes program available through an employer group buy-up. This page is the Priority Health provider manual, so it is written for physicians and office staff and not for employers.
What the program is and what members do.
What the program is
The carrier says Livongo is a digital diabetes management program, now owned by Teladoc Health, that gives members a personalized experience to better manage type 2 diabetes. It is one of two diabetes programs the page lists, alongside Virta.
How members use it
Priority Health lists telephonic health coaching, an app with 24/7 monitoring and support, a blood glucose meter that gives real-time feedback with unlimited test strips, a Bluetooth-connected weight scale and a blood pressure cuff. The page does not explain how a member enrolls or is referred.
What it covers and does not
The carrier describes coaching, an app and connected devices. It does not say how test strips are billed or how Livongo coordinates with pharmacy or medical benefits, so those are open questions for the carrier.
Eligibility, funding and plan design.
Who the carrier says it is for
This page is the Priority Health provider manual, so it is written for physicians and office staff and not for employers. It states Livongo is for members 18 or older with type 2 diabetes who are not pregnant, whose employer groups have the Livongo buy-up, and adds that most groups have Virta instead.
How it is funded or sold
The carrier calls it an employer group buy-up. The page does not give a price or say whether it is per member, per month or another structure. That detail is for the employer and the carrier to settle.
Where it fits in plan design
It is an optional add-on that sits next to the medical plan for members with type 2 diabetes. It does not change the base benefit design. Employers who choose it are choosing it instead of the Virta diabetes track, so the decision is one of fit.
What to settle before relying on it.
What does the buy-up cost?
The page names an employer group buy-up and no price. We would ask Priority Health for the rate, how it is billed and what happens at renewal.
Why Livongo and not Virta for our group?
The carrier says most groups have Virta and that Livongo groups are excluded from the Virta diabetes track. We would ask how the two compare for our members and whether the group can switch.
Who handles devices and data?
Livongo is owned by Teladoc Health per the carrier. We would ask who ships the devices, who supports members, and what data the employer can see.
Common questions about this program.
Who can use Livongo through Priority Health?
The carrier says members 18 or older with type 2 diabetes who are not pregnant, in employer groups that have the Livongo buy-up.
Do most groups have Livongo?
The carrier says most groups have Virta, not Livongo. Livongo applies only where the group has the buy-up.
What comes with Livongo?
Priority Health lists telephonic coaching, an app with 24/7 monitoring and support, a glucose meter with unlimited test strips, a Bluetooth weight scale and a blood pressure cuff.
Where these details come from.
This page summarizes what Priority Health publishes. Programs change, so confirm current details with the carrier before relying on them.
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