Priority Health lists Teladoc Health Mental Health as an online tool with coping resources and one-on-one coaching for all members.
Priority Health describes Teladoc Health Mental Health as an online mental health tool. This page is the Priority Health provider manual, so it is written for physicians and office staff and not for employers.
What the program is and what members do.
What the program is
The carrier describes it as an online mental health tool powered by Teladoc Health. It lists coping tools, inspirational resources, community support and one-on-one coaching.
How members use it
The page does not explain sign-up, hours or how a member reaches a coach. We would ask the carrier for those steps before describing it to employees.
What it covers and does not
Priority Health names depression, anxiety, substance abuse, stress and chronic pain. The page describes a self-service tool and coaching. It does not say that it provides therapy, psychiatry or medication, and we would not describe it that way.
Eligibility, funding and plan design.
Who the carrier says it is for
This page is the Priority Health provider manual, so it is written for physicians and office staff and not for employers. It states the tool is for all Priority Health members. It does not break that down by group size or line of business.
How it is funded or sold
The page does not state a price, a buy-up or member cost. Ask the carrier whether it is included in the group’s plan.
Where it fits in plan design
It sits beside the behavioral health benefit as a digital front door for lower-intensity needs. It does not replace network therapists or psychiatry, and it does not change the behavioral health cost sharing.
What to settle before relying on it.
Is this included for our group at no extra cost?
The page does not state cost. We would ask Priority Health to confirm in writing.
How does it work with our behavioral health network?
The page does not describe a handoff. We would ask how a member who needs a therapist or psychiatrist gets referred from the coaching.
What data does the employer receive?
Nothing on the page addresses reporting. We would ask what utilization data the group can see and how member privacy is handled.
Common questions about this program.
Who can use it?
Priority Health says all Priority Health members.
What conditions does it address?
The carrier names depression, anxiety, substance abuse, stress and chronic pain.
Is it therapy?
The page describes coping tools, resources, community support and one-on-one coaching. It does not describe therapy, so ask the carrier what the coaching includes.
Where these details come from.
This page summarizes what Priority Health publishes. Programs change, so confirm current details with the carrier before relying on them.
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