HAP Diabetes Care Connection is a coaching and education program for members with diabetes, delivered with Populance.
HAP describes Diabetes Care Connection as a physician-supported program powered by Populance, the population health subsidiary of Henry Ford Health. Employers should confirm how it applies to their own group.
What the program is and what members do.
What the program is
HAP says Diabetes Care Connection is a physician-supported program that builds a care plan around the member’s life and goals. It is powered by Populance. HAP says certified diabetes education specialists, including local nurses and dietitians, work directly with members to coordinate support.
How members use it
HAP says members can self-enroll, and gives a phone number for more information on its member page. Services HAP lists include personal coaching and education, diabetes self-management training recognized by the American Diabetes Association, medical nutrition therapy with a registered dietitian, empowerment groups, one-on-one guidance for diabetes in pregnancy and medication therapy management.
What it covers or does not
HAP describes glucose monitoring with real-time alerts and says support is available for eligible members to get a device. The member page describes it as an additional service without co-pay or cost share. The pilot results HAP reports are the carrier’s own, and we do not repeat them here as an expected result for any group.
Eligibility, funding and plan design.
Who can use it
HAP’s announcement says the program is aimed at members across risk levels: high-risk members, moderate and low-risk members, people with prediabetes and people not yet getting regular A1C testing. The member page does not state a line of business. HAP’s announcement lists group insured commercial and self-funded among its product lines, but it does not say which lines receive this program. Confirm for your group.
How it is funded or sold
HAP presents it as a member service and says there is no co-pay or cost share to the member. Neither page describes an employer fee, a rider or a pricing model. Ask HAP whether it is included in the group’s rate or sits behind a separate arrangement.
Where it fits in plan design
It fits as a condition-specific support layer next to the medical plan, the pharmacy benefit and any wellness incentive. It works best when employee communications point members with diabetes to a single enrollment route, which HAP says is self-enrollment by phone.
What to settle before relying on it.
Is the program included for our group, in writing?
The pages we read do not say which lines of business are eligible. We would ask HAP to confirm in writing that our group, fully insured or self-funded, has access and from what effective date.
What does HAP report to employers?
HAP has not told us what group-level reporting exists. We would ask what participation and engagement data an employer receives, and how member privacy is handled, before building any wellness communication around it.
How does it connect to the rest of the benefit?
We would ask how HAP coordinates the program with medication therapy management and the pharmacy benefit, and who the member calls when a question crosses both. A clear handoff matters more than the list of services.
Common questions about this program.
Is HAP Diabetes Care Connection available to employer groups?
HAP’s pages do not state the line of business. Its announcement lists group insured commercial and self-funded as HAP product lines but does not say which receive the program, so confirm for your group.
Does the member pay for it?
HAP’s member page describes it as an additional service without co-pay or cost share. Ask HAP how it is funded for your group.
Who runs the program?
HAP says it is powered by Populance, the population health services subsidiary of Henry Ford Health, with certified diabetes education specialists working with members.
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