One change recorded once and reflected everywhere.
When payroll, the enrollment platform and the carrier each hold a different version of an employee, someone pays for it.
Three records that have to agree.
Payroll, the platform and the carrier.
Payroll to Platform
Hires, terminations, pay and status changes move from payroll to the enrollment platform on a schedule.
Platform to Carriers
Eligibility and elections move to carriers in the format each carrier requires.
What Does Not Sync
Some fields flow one way only, and some do not sync at all. We document which, so nobody assumes.
The three most common results.
Each is avoidable.
A Wrong Bill
The carrier invoices for someone who has left, or misses someone who has joined.
A Wrong Deduction
The employee’s paycheck does not match what they elected.
A Wrong Count
The census the rate was built on no longer matches the file.
Reconciled on a schedule, not on a complaint.
Differences are found before anyone calls.
Records Compared
Payroll, platform and carrier records are compared on a schedule.
Differences Resolved
Each gap has a cause, and the cause is fixed, not just the record.
A Log Kept
What was found and fixed, so patterns show up.
Questions that come up.
Short answers to the questions we hear most. Each links to the full page.
How does an employee change get from payroll to the carrier?
Hires, terminations, pay changes, and status changes move from payroll to the enrollment platform on a schedule. The platform then sends eligibility and elections to each carrier in the format that carrier requires. The goal is one change recorded once and reflected everywhere.
What goes wrong when payroll, the platform, and the carrier disagree?
The three most common results are a wrong bill, a wrong deduction, and a wrong count. The carrier may charge for someone who has left, an employee’s paycheck may not match their elections, or the census behind the rate may no longer match enrollment.
How do you catch mismatches before an employee complains?
Payroll, platform, and carrier records are reconciled on a recurring schedule rather than after a complaint. Each gap is traced to a cause, and the cause is corrected, not only the single record. Findings and fixes are logged so recurring patterns become visible.
Ready? Send us your renewal, or talk it through with someone first. No cost, no obligation.
General information, not legal or tax advice. Plan-specific questions belong with the plan documents, the carrier and counsel.
Send us your renewal.
We’ll tell you whether it looks competitive, where we see opportunity, and the five questions we’d put to your carrier. No cost, and no obligation to move anything.
The renewal letter
Your current plan summary
Contribution split by tier
Enrolled counts by tier
Four documents — two more if your group is 50 or more. Nothing else; every extra one is a reason to postpone.
An independent employee benefits consulting firm. We look at the entire benefits program — cost, plan performance, risk and administration.
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