The five who hold your account, and what each of them is for.
For proper coverage of an account we work in teams of 5.
Strategy, the year and the arithmetic.
Three roles that decide what happens to your plan.
Account Executive
Owns the relationship and the strategy. The person who tells you what we think and why.
Account Manager
Runs the year: deadlines, carrier follow-up and enrollment logistics.
Plan Analyst
Does the arithmetic: renewals, comparisons, census and rate work.
Service and systems.
Two roles that keep the rest running.
Customer Service
Answers employee and HR questions as they come up, with the account in front of them.
Benefits IT
Eligibility files, payroll integration and the enrollment platform. The person who knows why a record did not move.
Coverage you can count on.
One person alone is one absence away from a gap.
No Single Point of Absence
When someone is out, someone who already knows your account is in.
The Team Decides What It Needs
The people servicing an account decide what technology, software and services it needs, including hiring more people or buying access to databases.
A Name for Every Question
You always know who to ask, and why.
Your account has names on it, not a ticket number.
Coverage never depends on one person being at their desk, and the person you call already knows your plan.
Questions that come up.
Short answers to the questions we hear most. Each links to the full page.
Who is on the team that handles our account?
We work accounts in teams of five. The front line is an account executive, an account manager, and a plan analyst. Customer service and benefits IT support them. Each role has defined work, so clients know who to contact for each kind of question.
What happens to our account when someone on the team is out?
Another team member who knows the account covers, so there is no single point of absence. Accounts are handled by named people rather than ticket numbers, so coverage does not depend on one person being available, and the contact already knows your plan.
What does the plan analyst do for our account?
The plan analyst handles the numbers, including renewals, plan comparisons, census data, and rate work. That work sits alongside the account executive, who owns strategy, and the account manager, who runs the plan year, covering deadlines, carrier follow-up, and enrollment logistics.
Ready? Send us your renewal, or talk it through with someone first. No cost, no obligation.
General information, not legal or tax advice. Plan-specific questions belong with the plan documents, the carrier and counsel.
Send us your renewal.
We’ll tell you whether it looks competitive, where we see opportunity, and the five questions we’d put to your carrier. No cost, and no obligation to move anything.
The renewal letter
Your current plan summary
Contribution split by tier
Enrolled counts by tier
Four documents — two more if your group is 50 or more. Nothing else; every extra one is a reason to postpone.
An independent employee benefits consulting firm. We look at the entire benefits program — cost, plan performance, risk and administration.
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