A digital ID card, plan details and an in-network provider search, on the phone they already have.
No waiting for a card in the mail, and no call to HR to ask what the plan covers.
Three things an employee needs most.
The same three, over and over, all year.
A Digital ID Card
Available the moment coverage starts, and again when the original goes missing.
Plan Details
What the plan covers, what it costs and what is still owed, in plain words.
In-Network Provider Search
Finding a doctor who is actually in the network before the appointment, not after the bill.
Getting employees to use self-service in the first place.
Self-service saves time only when employees know it exists and trust it. The simplest way to build that habit is to introduce it at enrollment and repeat it in new-hire materials: here is where your card is, here is how to find a doctor, here is where the plan details live. A single page with those three pointers, shared in every channel, goes a long way.
Keep an alternative for employees who prefer not to use it. Some will want a printed card or a phone call, and the answer should be easy to find. Review the questions that still reach HR after the first year, because they show where the instructions are unclear.
Most benefits questions are small and urgent.
They come at inconvenient times.
Coverage Starts Without a Gap
A card is available at the start of coverage even if the plastic one is still in the mail.
Fewer Calls to HR
The common questions have an answer in the employee’s hand.
Fewer Surprise Bills
Network checks happen before care, not after.
How enrollment gets employees there
What if an employee does not have a smartphone?
Provide a way to print a card or request one, and make sure the instructions are in the enrollment materials.
Can employees check whether a doctor is in network before an appointment?
The provider search is built for that. Remind employees to confirm with the provider’s office as well, since directories can lag behind changes.
Less to field.
And more time for the work only HR can do.
No Card Requests
Employees get their own card when they need it.
Fewer Plan Questions
Common questions are answered where the employee is looking.
One Place to Point People
A single place to send employees, always.
Questions that come up.
Short answers to the questions we hear most. Each links to the full page.
Can employees get their ID card without waiting for the mailed one?
Yes. A digital ID card is available on the employee’s phone when coverage starts, even if the physical card has not arrived. It is also available again if the original is lost, so employees can show proof of coverage without waiting or calling HR.
What else can employees look up on their phones besides the ID card?
They can see plan details in plain language, covering what the plan covers, what it costs and what the employee still owes. They can also use an in-network provider search to confirm a doctor is in-network before an appointment, which helps avoid surprise bills.
How does this reduce the workload for our HR team?
Employees get their own cards when needed, so HR fields fewer card requests. Common plan questions are answered where employees already look for them, which means fewer calls to HR. It also gives HR one place to point people when questions come up.
Ready? Send us your renewal, or talk it through with someone first. No cost, no obligation.
General information, not legal or tax advice. Plan-specific questions belong with the plan documents, the carrier and counsel.
Send us your renewal.
We’ll tell you whether it looks competitive, where we see opportunity, and the five questions we’d put to your carrier. No cost, and no obligation to move anything.
The renewal letter
Your current plan summary
Contribution split by tier
Enrolled counts by tier
Four documents — two more if your group is 50 or more. Nothing else; every extra one is a reason to postpone.
An independent employee benefits consulting firm. We look at the entire benefits program — cost, plan performance, risk and administration.
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