Which health plan carriers describe a 24/7 nurse line, and where to read the details.
Carriers name their nurse lines differently and publish different hours, numbers and eligibility. This page links to our write-up for each carrier, built from that carrier’s own materials. Always confirm the current number and terms for your plan.
Pick your carrier.
Blue Cross Blue Shield of Michigan
Blue Cross Blue Shield of Michigan and Blue Care Network members can call a registered nurse at any hour, day or night, at no cost. The benefit is already part of the plan, so the only job left is making sure employees know the number exists before they need it.
Blue Care Network
Blue Cross Blue Shield of Michigan lists the 24-Hour Nurse Line with a separate number for Blue Care Network HMO members. It is free to the member and answered by registered nurses. The common mistake is calling the PPO number from an HMO card.
Cigna
Cigna describes a Health Information Line staffed by nurses 24 hours a day, seven days a week, to help members understand symptoms and choose where to get care. It is a benefit employees may already have, so the job is making sure they know it exists.
Aetna
Aetna lists its Informed Health Line as a way to reach registered nurses by phone, 24 hours a day, seven days a week. For employer plans the details can differ, so the first step is confirming what applies to the plan on the table.
UnitedHealthcare
UnitedHealthcare publishes a NurseLine that connects members with registered nurses 24 hours a day, seven days a week. It helps a caller decide between the emergency room, a doctor visit and care at home, so the job is making sure employees know it exists.
Priority Health
Priority Health says its 24/7 virtual care connects members with a doctor or a nurse wherever they are. Some groups add nurse services of their own, so the first step is confirming what applies to the plan on the table.
HAP
HAP lists 24/7 help for members, including travel assistance and an online help center that answers questions at any hour. We confirm the nurse line details with HAP for each plan before they go to employees.
McLaren
McLaren Health Plan lists a 24-hour toll-free nurse line in its member handbook and runs a nurse support program. The handbook we reviewed is for its Medicaid plans, so we confirm what applies to an employer group.
Anthem
Anthem describes a 24/7 NurseLine answered by trained, registered nurses, available day or night. It is one more benefit employees may already have, so the work is making sure they know it exists.
Humana
Humana materials describe a free 24-hour nurse advice line that offers health information, guidance and support. We confirm the current details with Humana for each plan before they go to employees.
Angle Health
Angle Health’s member guide describes 24/7 virtual care through Doctor On Demand, plus a care team for member questions. We confirm Angle Health’s nurse access for each plan before it goes to employees.
Paramount
Paramount runs a call center that provides after-hours access to registered nurses through participating doctors’ offices. We confirm how members of an employer plan reach a nurse before it goes to employees.
Total Health Care
Total Health Care offers its members nurse access. We confirm the hours, number and cost with Total Health Care for each plan before they go on enrollment materials.
Alliance Health and Life
Alliance Health and Life offers its members nurse access. We confirm the hours, number and cost with the carrier for each plan before they go on enrollment materials.
What we confirm for every carrier.
The Current Number
Numbers and names change, and some carriers use a different line for each plan type. We confirm the number printed on the member ID card. If the printed number does not match what a carrier publishes, we flag it, so employees are not sent to an outdated line when they need advice about care in the middle of the night.
Who Is Eligible
Some lines serve every member, while others apply to certain products or groups. We check whether your plan is covered. Eligibility can depend on the product, the funding arrangement and the group, so we confirm in writing with the carrier before telling employees that a line is available to them.
Whether Employees Know
A line nobody can find does not help. We put the right number in front of employees in enrollment materials. We include the number in the enrollment guide, on the benefits page and in reminders, so employees know it exists before they need it and can find it quickly when they do.
Common questions about carrier nurse lines.
Does every health plan carrier have a 24/7 nurse line?
Many carriers describe one, but names, hours, numbers and eligibility differ, and some details are not published. Confirm with the carrier for your plan.
Where do employees find the nurse line number?
The member ID card and the carrier’s member site are the usual places. We also confirm the number and add it to open enrollment materials.
Is the nurse line the same as telehealth?
No. A nurse line is a phone conversation with a registered nurse about whether and where to get care. Virtual care is a visit with a provider. Some carriers offer both.
What if our carrier is not on this list?
Ask us. We review the plan materials and tell you what is included.
Send us your renewal.
We’ll tell you whether it looks competitive, where we see opportunity, and the five questions we’d put to your carrier. No cost, and no obligation to move anything.
The renewal letter
Your current plan summary
Contribution split by tier
Enrolled counts by tier
Four documents — two more if your group is 50 or more. Nothing else; every extra one is a reason to postpone.
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